Customer service in academic libraries. (2014)

• Record Type: Book
• Further Information: Note: Stephen Mossop.
• Authors: Mossop, Stephen
• Contents: Chapter 1: Customer Service – What’s the big deal? Chapter 2: Staffing the Front Line Chapter 3: Marshalling a century of experience: Customizing services for the next generation of users Chapter 4: Customer Service in a 24/7 environment: the Exeter experience Chapter 5: Customer Service at Victoria University, St Albans Campus Library Chapter 6: Innovations in user services at Sabancı University Information Center Chapter 7: Library services for Falmouth University and the University of Exeter, Penryn Campus: Listening to our customers, what happens next and how services may develop Chapter 8: Where next for the ‘Front Line? Bibliography Index
• Publisher Details: Oxford : Chandos Publishing
• Publication Date: 2014
• Extent: 1 online resource
• Subjects: 025.1977; Academic libraries -- Management
• Languages: English
• ISBNs: 9781780634395
• Notes: Note: Description based on CIP data; resource not viewed.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.