Warranty claims reduction : a modern approach with continuous improvement techniques /: a modern approach with continuous improvement techniques. (2014)

• Record Type: Book
• Further Information: Note: Ronald Blank.
• Authors: Blank, Ronald
• Contents: Warranty Claims; ; Understanding the Real Warranty Costs; ; Traditional Methods of Reducing Warranty Cost; Automated Claims Approval, Tracking, and Paperwork; Improving Outgoing Quality; Improving Reliability; Preservation and Packaging Improvement; ; Principles of the Modern Approach; ; Other Warranty Reduction Actions; Supplier Cost Recovery; On-Site Claims Processing; Rotating Product Exchange; Customer Training; Other Warranty Reduction Actions; Record Keeping; ; Warranty System Productivity Improvement; Streamlining Service Operations; Communications and Paperwork; Process Flow; Ergonomics and the Warranty Service Area Layout; Material Handling and Flow; Tool and Equipment Availability; ; Improving the Service Department Itself; Optimizing Mobile Service Activities; Replacement Parts Availability; Diagnostic and Repair Equipment Calibration; Suitability of Diagnostic and Repair Equipment; Inspecting and Testing; ; Warranty Cost Reduction Training for Employees and Customers; ; Reducing Warranty Claims by Quality Improvement; Continuous Improvement; Feedback to the Quality Department; Data Collection and Analysis; Improving Defect Detection; Improving Supplier Quality; ; Feedback to Manufacturing; Sources of Feedback; Feedback about Defects; PFMEA; Supply Chain Management; Feedback from Audits; Other Feedback; ; Reducing Warranty Claims by Reliability Improvement; Reliability Measurement; Failures in Time; Reliability Improvement; Reliability Program Planning; ; Determining Causes for Developing Corrective Actions; Determining Defect Root Causes; Common Quality Methods for General Use; Other Tools for Determining Root Cause; Difficulties and Errors in Determining Root Causes; ; Developing Corrective and Preventive Actions; 8-D Method; The DMAIC Process; ; Feedback to Engineering; FMEA; Design Verification and Validation; Designing for Reliability; Kansei Engineering; ; Planning and Implementing Your Improvements; Change Management; Implementing Corrective and Preventive Actions; Appendix A: Warranty Cost Tracking Chart; Appendix B: Gauge R&R FORMS; Appendix C: Worksheets for Determining Root Cause; ; Index
• Edition: 1st
• Publisher Details: New York : Productivity Press
• Publication Date: 2014
• Extent: 1 online resource, illustrations (black and white)
• Subjects: 658.533; Quality control; Continuous improvement process
• Languages: English
• ISBNs: 9781482209143
• Related ISBNs: 9781482209129
• Notes: Note: Includes bibliographical references and index.; Note: Description based on CIP data; item not viewed.
• Access Rights: Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
• Access Usage: Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.