Warranty claims reduction : a modern approach with continuous improvement techniques /: a modern approach with continuous improvement techniques. (2014)
- Record Type:
- Book
- Title:
- Warranty claims reduction : a modern approach with continuous improvement techniques /: a modern approach with continuous improvement techniques. (2014)
- Main Title:
- Warranty claims reduction : a modern approach with continuous improvement techniques
- Further Information:
- Note: Ronald Blank.
- Authors:
- Blank, Ronald
- Contents:
- Warranty Claims; ; Understanding the Real Warranty Costs; ; Traditional Methods of Reducing Warranty Cost; Automated Claims Approval, Tracking, and Paperwork; Improving Outgoing Quality; Improving Reliability; Preservation and Packaging Improvement; ; Principles of the Modern Approach; ; Other Warranty Reduction Actions; Supplier Cost Recovery; On-Site Claims Processing; Rotating Product Exchange; Customer Training; Other Warranty Reduction Actions; Record Keeping; ; Warranty System Productivity Improvement; Streamlining Service Operations; Communications and Paperwork; Process Flow; Ergonomics and the Warranty Service Area Layout; Material Handling and Flow; Tool and Equipment Availability; ; Improving the Service Department Itself; Optimizing Mobile Service Activities; Replacement Parts Availability; Diagnostic and Repair Equipment Calibration; Suitability of Diagnostic and Repair Equipment; Inspecting and Testing; ; Warranty Cost Reduction Training for Employees and Customers; ; Reducing Warranty Claims by Quality Improvement; Continuous Improvement; Feedback to the Quality Department; Data Collection and Analysis; Improving Defect Detection; Improving Supplier Quality; ; Feedback to Manufacturing; Sources of Feedback; Feedback about Defects; PFMEA; Supply Chain Management; Feedback from Audits; Other Feedback; ; Reducing Warranty Claims by Reliability Improvement; Reliability Measurement; Failures in Time; Reliability Improvement; Reliability Program Planning; ;Warranty Claims; ; Understanding the Real Warranty Costs; ; Traditional Methods of Reducing Warranty Cost; Automated Claims Approval, Tracking, and Paperwork; Improving Outgoing Quality; Improving Reliability; Preservation and Packaging Improvement; ; Principles of the Modern Approach; ; Other Warranty Reduction Actions; Supplier Cost Recovery; On-Site Claims Processing; Rotating Product Exchange; Customer Training; Other Warranty Reduction Actions; Record Keeping; ; Warranty System Productivity Improvement; Streamlining Service Operations; Communications and Paperwork; Process Flow; Ergonomics and the Warranty Service Area Layout; Material Handling and Flow; Tool and Equipment Availability; ; Improving the Service Department Itself; Optimizing Mobile Service Activities; Replacement Parts Availability; Diagnostic and Repair Equipment Calibration; Suitability of Diagnostic and Repair Equipment; Inspecting and Testing; ; Warranty Cost Reduction Training for Employees and Customers; ; Reducing Warranty Claims by Quality Improvement; Continuous Improvement; Feedback to the Quality Department; Data Collection and Analysis; Improving Defect Detection; Improving Supplier Quality; ; Feedback to Manufacturing; Sources of Feedback; Feedback about Defects; PFMEA; Supply Chain Management; Feedback from Audits; Other Feedback; ; Reducing Warranty Claims by Reliability Improvement; Reliability Measurement; Failures in Time; Reliability Improvement; Reliability Program Planning; ; Determining Causes for Developing Corrective Actions; Determining Defect Root Causes; Common Quality Methods for General Use; Other Tools for Determining Root Cause; Difficulties and Errors in Determining Root Causes; ; Developing Corrective and Preventive Actions; 8-D Method; The DMAIC Process; ; Feedback to Engineering; FMEA; Design Verification and Validation; Designing for Reliability; Kansei Engineering; ; Planning and Implementing Your Improvements; Change Management; Implementing Corrective and Preventive Actions; Appendix A: Warranty Cost Tracking Chart; Appendix B: Gauge R&R FORMS; Appendix C: Worksheets for Determining Root Cause; ; Index … (more)
- Edition:
- 1st
- Publisher Details:
- New York : Productivity Press
- Publication Date:
- 2014
- Extent:
- 1 online resource, illustrations (black and white)
- Subjects:
- 658.533
Quality control
Continuous improvement process - Languages:
- English
- ISBNs:
- 9781482209143
- Related ISBNs:
- 9781482209129
- Notes:
- Note: Includes bibliographical references and index.
Note: Description based on CIP data; item not viewed. - Access Rights:
- Legal Deposit; Only available on premises controlled by the deposit library and to one user at any one time; The Legal Deposit Libraries (Non-Print Works) Regulations (UK).
- Access Usage:
- Restricted: Printing from this resource is governed by The Legal Deposit Libraries (Non-Print Works) Regulations (UK) and UK copyright law currently in force.
- View Content:
- Available online (eLD content is only available in our Reading Rooms) ↗
- Physical Locations:
- British Library HMNTS - ELD.DS.143885
- Ingest File:
- 02_176.xml