1. Exploring total quality management applications under uncertainty: A research agenda for the shipping industry. Issue 4 (December 2016) Authors: Pantouvakis, Angelos; Psomas, Evangelos Journal: Maritime economics & logistics Issue: Volume 18:Issue 4(2016) Page Start: 496 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗