1. Identify Important Factors for Service Simulation Experiments Using QFD. (15th April 2016) Authors: Dror, Shuki Other Names: Vicario Grazia guestEditor.; Tort‐Martorell Xavier guestEditor. Journal: Quality and reliability engineering international Issue: Volume 32:Number 6(2016:Oct.) Page Start: 2107 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗