1. A behavioral perspective on service center routing: The role of inertia. Issue 8 (8th August 2021) Authors: Schecter, Aaron; Wowak, Kaitlin D.; Berente, Nicholas; Ye, Han; Mukherjee, Ujjal Journal: Journal of operations management Issue: Volume 67:Issue 8(2021) Page Start: 964 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗