1. Biologically Inspired Approaches to Strategic Service Design: Optimal Service Diversification Through Evolutionary and Swarm Intelligence Models. (May 2013) Authors: Baltas, George; Tsafarakis, Stelios; Saridakis, Charalampos; Matsatsinis, Nikolaos Journal: Journal of service research Issue: Volume 16:Number 2(2013) Page Start: 186 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗