1. Key Skills for Crafting Customer Solutions Within an Ecosystem: A Theories-in-Use Perspective. (May 2016) Authors: Friend, Scott B.; Malshe, Avinash Journal: Journal of service research Issue: Volume 19:Number 2(2016:May) Page Start: 174 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗