1. "I Want to Help" versus "I Am Just Mad": How Affective Commitment Influences Customer Feedback Decisions. (May 2015) Authors: Liu, Stephanie Qing; Mattila, Anna S. Journal: Cornell hospitality quarterly Issue: Volume 56:Number 2(2015:May) Page Start: 213 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗