1. Unusual customer response identification and visualization based on text mining and anomaly detection. (15th April 2020) Authors: Seo, Seungwan; Seo, Deokseong; Jang, Myeongjun; Jeong, Jaeyun; Kang, Pilsung Journal: Expert systems with applications Issue: Volume 144(2020) Page Start: Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗