1. Operating without operations: how is technology changing the role of the firm?. (15th October 2018) Authors: Breidbach, Christoph; Choi, Sunmee; Ellway, Benjamin; Keating, Byron W.; Kormusheva, Katerina; Kowalkowski, Christian; Lim, Chiehyeon; Maglio, Paul Journal: Journal of service management Issue: Volume 29:Number 5(2018) Page Start: 809 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Operating without operations: how is technology changing the role of the firm?. (7th September 2018) Authors: Breidbach, Christoph; Choi, Sunmee; Ellway, Benjamin; Keating, Byron W.; Kormusheva, Katerina; Kowalkowski, Christian; Lim, Chiehyeon; Maglio, Paul Journal: Journal of service management Issue: Volume 29:Number 5(2018) Page Start: 809 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗