1. "Can you send us a PM please?" Service recovery interactions on social media from the perspective of organizational legitimacy. (December 2020) Authors: Van Herck, Rebecca; Decock, Sofie; De Clerck, Bernard Journal: Discourse, context & media Issue: Volume 38(2020) Page Start: Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗