1. The moderating effect of normative commitment on the service quality-customer retention relationship. Issue 3 (8th April 2014) Authors: Fullerton, Gordon Journal: European journal of marketing Issue: Volume 48:Issue 3/4(2014) Page Start: 657 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. The moderating effect of normative commitment on the service quality‐customer retention relationship. Issue 3 (2014) Authors: Journal: European journal of marketing Issue: Volume 48:Issue 3/4(2014) Page Start: 657 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗