1. Buffering the service failure-induced effect of anger on revenge. Issue 7 (10th June 2019) Authors: Walsh, Gianfranco; Deseniss, Alexander; Ivens, Stefan; Schaarschmidt, Mario Journal: Kybernetes Issue: Volume 49:Issue 7(2020) Page Start: 1899 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Buffering the service failure-induced effect of anger on revenge. Issue 7 (22nd May 2019) Authors: Walsh, Gianfranco; Deseniss, Alexander; Ivens, Stefan; Schaarschmidt, Mario Journal: Kybernetes Issue: Volume 49:Issue 7(2020) Page Start: 1899 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗