1. Multi-channel deployment: a methodology for the design of multi-channel service processes. Issue 4 (11th March 2016) Authors: Sousa, Rui; Amorim, Marlene; Pinto, Guida Marques; Magalhães, Ana Journal: Production planning & control Issue: Volume 27:Issue 4(2016) Page Start: 312 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗