1. Arousal, valence, and volume: how the influence of online review characteristics differs with respect to utilitarian and hedonic products. Issue 3 (4th May 2019) Authors: Ren, Jie; Nickerson, Jeffrey V. Journal: European journal of information systems Issue: Volume 28:Issue 3(2019) Page Start: 272 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗