1. Proposing a two-criterion quality loss function using critical process capability indices: A case study in heart emergency services. Issue 2 (6th March 2017) Authors: Geramian, Arash; Shahin, Arash; Bandarrigian, Sara; Shojaie, Yaser Journal: Benchmarking Issue: Volume 24:Issue 2(2017) Page Start: 384 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗