1. Towards Lean Automation: Fine-Grained sentiment analysis for customer value identification. (July 2022) Authors: Xiao, Yan; Li, Congdong; Thürer, Matthias; Liu, Yide; Qu, Ting Journal: Computers & industrial engineering Issue: Volume 169(2022) Page Start: Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗