1. Impact of country effects on the performance of service firms. Issue 4 (17th August 2015) Authors: Elango, B; Wieland, Jamie R. Editors: Nelson Oly Ndubisi and Professor Rajan Nataraajan, Professor Journal: Journal of service management Issue: Volume 26:Issue 4(2015) Page Start: 588 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗