1. Developing a Specialized Service Quality Model for Universities. Issue 3 (3rd July 2019) Authors: Fazli-Salehi, Reza; Esfidani, Mohammad Rahim; Torres, Ivonne M.; Zúñiga, Miguel Angel Journal: Services marketing quarterly Issue: Volume 40:Issue 3(2019) Page Start: 206 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗