1. A longitudinal analysis of an accelerating effect of empowerment on job satisfaction: Customer-contact vs. non-customer-contact workers. (August 2016) Authors: Lee, Gyumin; Kim, Peter Beomcheol; Perdue, Richard R. Journal: International journal of hospitality management Issue: Volume 57(2016) Page Start: 1 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗