Subject: Klantenservice - British Library Electronic Legal Deposit Catalogue-Journal Issues and Articles Search Results

Subject Klantenservice

1. Acquiring, processing, and deploying voice of the customer. (©2001)

Other Names:: Shillito, M. Larry, 1939-
Record Type:: Book
Extent:: 1 online resource (xvi, 279 pages), illustrations
View Content:: Available online (eLD content is only available in our Reading Rooms) ↗

2. Customer service : empowerment and entrapment /: empowerment and entrapment. (2001)

Other Names:: Sturdy, Andrew; Willmott, Hugh; Grugulis, Irena
Record Type:: Book
Extent:: 1 online resource (240 pages)
View Content:: Available online (eLD content is only available in our Reading Rooms) ↗

3. New service development : creating memorable experiences /: creating memorable experiences. (©2000)

Other Names:: Fitzsimmons, James A; Fitzsimmons, Mona J
Record Type:: Book
Extent:: 1 online resource (xv, 328 pages), illustrations
View Content:: Available online (eLD content is only available in our Reading Rooms) ↗