1. What influences the innovation environment in BPO companies?. Issue 1 (7th August 2020) Authors: Ponciano, Emanuel Soares; Amaral, Creusa Sayuri Tahara Journal: Business process management journal Issue: Volume 27:Issue 1(2021) Page Start: 106 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗