1. Using the critical process targeting method to improve SMEs' process understanding: A tale of two Australian case studies. Issue 2 (3rd April 2017) Authors: de Salas, Kristy; Lewis, Ian J.; Huxley, Craig Journal: Business process management journal Issue: Volume 23:Issue 2(2017) Page Start: 425 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗