1. Developing and validating a model of ISO 9001 effectiveness gap: empirical evidence from China. (27th September 2019) Authors: Sun, Xiaojing; Wen, Decheng; Yan, Dongwei; Li, Yaping Journal: Total quality management & business excellence Issue: Volume 30(2019)Supplement 1 Page Start: S274 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗