1. Leveraging human touch in service interactions: lessons from hospitality. (15th August 2019) Authors: Solnet, David; Subramony, Mahesh; Ford, Robert C.; Golubovskaya, Maria; Kang, Hee Jung (Annette); Hancer, Murat Journal: Journal of service management Issue: Volume 30:Number 3(2019) Page Start: 392 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Leveraging human touch in service interactions: lessons from hospitality. (3rd June 2019) Authors: Solnet, David; Subramony, Mahesh; Ford, Robert C.; Golubovskaya, Maria; Kang, Hee Jung (Annette); Hancer, Murat Journal: Journal of service management Issue: Volume 30:Number 3(2019) Page Start: 392 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗