1. Service Facet Prioritisation Using Grey Relation Approach. (September 2016) Authors: Verma, Sanjeev; Prasad, Ram Komal Journal: Asia-Pacific journal of management research and innovation Issue: Volume 12:Number 3/4(2016) Page Start: 238 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗