1. Evaluation of trade-offs between workflow escalation strategies. (March 2014) Authors: Si, Yain-Whar; Dumas, Marlon; Chan, Ka-Leong Journal: Concurrent engineering, research and applications Issue: Volume 22:Number 1(2014:Mar.) Page Start: 77 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗