1. Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results /: over 700 ready-to-use phrases and scripts that really get results. (©2012) Other Names: Evenson, Renee, 1951- Record Type: Book Extent: 1 online resource (x, 294 pages) View Content: Available online (eLD content is only available in our Reading Rooms) ↗