1. Exploring the moderating role of construal levels on the impact of process vs outcome attributes on service evaluations. Issue 3 (20th September 2019) Authors: Tatavarthy, Aruna Divya; Chatterjee, Swagato; Sharma, Piyush Journal: Journal of service theory and practice Issue: Volume 29:Issue 3(2019) Page Start: 375 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Exploring the moderating role of construal levels on the impact of process vs outcome attributes on service evaluations. Issue 3 (2nd October 2019) Authors: Tatavarthy, Aruna Divya; Chatterjee, Swagato; Sharma, Piyush Journal: Journal of service theory and practice Issue: Volume 29:Issue 3(2019) Page Start: 375 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗