1. Examining stealing thunder as a new service recovery strategy: impact on customer loyalty. Issue 2 (11th February 2019) Authors: Guchait, Priyanko; Han, Rachel; Wang, Xingyu; Abbott, JéAnna; Liu, Yetong Journal: International journal of contemporary hospitality management Issue: Volume 31:Issue 2(2019) Page Start: 931 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Examining stealing thunder as a new service recovery strategy: impact on customer loyalty. Issue 2 (18th January 2019) Authors: Guchait, Priyanko; Han, Rachel; Wang, Xingyu; Abbott, JéAnna; Liu, Yetong Journal: International journal of contemporary hospitality management Issue: Volume 31:Issue 2(2019) Page Start: 931 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗