1. Achieving patient (aka customer) experience excellence : lessons from a successful cultural transformation in a hospital /: lessons from a successful cultural transformation in a hospital. ([2014]) Other Names: Dishongh, Rhonda, 1968- Record Type: Book Extent: 1 online resource, illustrations View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Developing critical cultural competence : a guide for 21st-century educators /: a guide for 21st-century educators. (2011) Other Names: Cooper, Jewell E; Dr, He, Ye; Levin, Barbara B Record Type: Book Extent: 1 online resource (232 pages) View Content: Available online (eLD content is only available in our Reading Rooms) ↗