1. Read into the lines: the positive effects of queues. Issue 5 (10th September 2018) Authors: Tu, Rungting; Feng, Wenting; Lin, Cheryl; Tu, Pikuei Journal: Journal of service theory and practice Issue: Volume 28:Issue 5(2018) Page Start: 661 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Read into the lines: the positive effects of queues. Issue 5 (7th August 2018) Authors: Tu, Rungting; Feng, Wenting; Lin, Cheryl; Tu, Pikuei Journal: Journal of service theory and practice Issue: Volume 28:Issue 5(2018) Page Start: 661 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗