1. A Hybrid GDM-SERVQUAL-QFD Approach for Service Quality Assessment in Hospitals. Issue 3 (3rd July 2018) Authors: Raziei, Zohreh; Torabi, S. Ali; Tabrizian, Siavash; Zahiri, Behzad Journal: Engineering management journal Issue: Volume 30:Issue 3(2018) Page Start: 179 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗