1. A 7 Cs model of effective service leadership. Issue 6 (4th July 2018) Authors: Zou, Tracy X.P.; Snell, Robin S.; Y.L. Chan, Maureen; Wong, Amy L.Y. Journal: Leadership & organization development journal Issue: Volume 39:Issue 6(2018) Page Start: 745 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. A 7 Cs model of effective service leadership. Issue 6 (6th August 2018) Authors: Zou, Tracy X.P.; Snell, Robin S.; Y.L. Chan, Maureen; Wong, Amy L.Y. Journal: Leadership & organization development journal Issue: Volume 39:Issue 6(2018) Page Start: 745 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗