1. Building brand relationship quality among hotel loyalty program members. Issue 1 (9th January 2017) Authors: Lo, Ada S.; Im, Holly Hyunjung; Chen, Yong; Qu, Hailin Journal: International journal of contemporary hospitality management Issue: Volume 29:Issue 1(2017) Page Start: 458 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗