1. Analytics-based decision-making for service systems: A qualitative study and agenda for future research. (October 2019) Authors: Akter, Shahriar; Bandara, Ruwan; Hani, Umme; Fosso Wamba, Samuel; Foropon, Cyril; Papadopoulos, Thanos Journal: International journal of information management Issue: Volume 48(2019) Page Start: 85 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗