1. Appointment scheduling and the effects of customer congestion on service. (3rd October 2019) Authors: Zhang, Zheng; Berg, Bjorn P.; Denton, Brian T.; Xie, Xiaolan Journal: IISE transactions Issue: Volume 51:Number 10(2019) Page Start: 1075 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗