1. The new bureaucracy : quality assurance and its critics /: quality assurance and its critics. (2007) Other Names: Travers, Max Record Type: Book Extent: 1 online resource (vi, 202 pages) View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Handbook of public quality management. (2019) Editors: Stupak, Ronald J; Leitner, Peter M Record Type: Book Extent: 1 online resource (892 pages) View Content: Available online (eLD content is only available in our Reading Rooms) ↗