1. Woo, wow, and win : service design, strategy, and the art of customer delight /: service design, strategy, and the art of customer delight. ([2016]) Authors: Stewart, Thomas A, 1948-; (Business writer), O'Connell, Patricia Record Type: Book Extent: 1 online resource (315 pages), illustrations, charts View Content: Available online (eLD content is only available in our Reading Rooms) ↗