1. BS ISO/IEC 30105-8. Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes. Part 8. Continual Performance Improvement (CPI) of ITES-BPO (18th January 2022) Authors: British Standards Institution, Record Type: Book Extent: 1 online resource (33 pages) View Content: Available online (eLD content is only available in our Reading Rooms) ↗