ISSN: 1094-6705 - British Library Electronic Legal Deposit Catalogue-Journal Issues and Articles Search Results

ISSN 1094-6705

351. When and Why a Squeakier Wheel Gets More Grease: The Influence of Cultural Values and Anger Intensity on Customer Compensation. (August 2019)

Authors:: Glikson, Ella; Rees, Laura; Wirtz, Jochen; Kopelman, Shirli; Rafaeli, Anat
Journal:: Journal of service research
Issue:: Volume 22:Number 3(2019:Aug.)
Page Start:: 223
Record Type:: Journal Article
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352. When Do Customers Get What They Expect? Understanding the Ambivalent Effects of Customers' Service Expectations on Satisfaction. (November 2016)

Authors:: Habel, Johannes; Alavi, Sascha; Schmitz, Christian; Schneider, Janina-Vanessa; Wieseke, Jan
Journal:: Journal of service research
Issue:: Volume 19:Number 4(2016:Nov.)
Page Start:: 361
Record Type:: Journal Article
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353. When Does Customer-Oriented Leadership Pay Off? An Investigation of Frontstage and Backstage Service Teams. (November 2017)

Authors:: Herhausen, Dennis; De Luca, Luigi M.; Miceli, Gaetano "Nino"; Morgan, Robert E.; Schoegel, Marcus
Journal:: Journal of service research
Issue:: Volume 20:Number 4(2017:Nov.)
Page Start:: 409
Record Type:: Journal Article
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354. When Frontline Employee Behavior Backfires: Distinguishing Between Customer Gratitude and Indebtedness and Their Impact on Relational Behaviors. (August 2016)

Authors:: Bock, Dora E.; Folse, Judith Anne Garretson; Black, William C.
Journal:: Journal of service research
Issue:: Volume 19:Number 3(2016:Aug.)
Page Start:: 322
Record Type:: Journal Article
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355. When Heroes and Villains Are Victims: How Different Withdrawal Strategies Moderate the Depleting Effects of Customer Incivility on Frontline Employees. (August 2021)

Authors:: Yue, Yumeng; Nguyen, Helena; Groth, Markus; Johnson, Anya; Frenkel, Stephen
Journal:: Journal of service research
Issue:: Volume 24:Number 3(2021)
Page Start:: 435
Record Type:: Journal Article
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356. When Sales Becomes Service: The Evolution of the Professional Selling Role and an Organic Model of Frontline Ambidexterity. (February 2020)

Authors:: Hughes, Douglas E.; Ogilvie, Jessica L.
Other Names:: Rapp Adam guest-editor.; Baker Thomas L. guest-editor.; Hartmann Nathaniel N. guest-editor.; Ahearne Michael guest-editor.
Journal:: Journal of service research
Issue:: Volume 23:Number 1(2020:Feb.)
Page Start:: 22
Record Type:: Journal Article
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357. When Service Customers Do Not Consume in Isolation: A Typology of Customer Copresence Influence Modes (CCIMs). (August 2017)

Authors:: Colm, Laura; Ordanini, Andrea; Parasuraman, A.
Journal:: Journal of service research
Issue:: Volume 20:Number 3(2017:Aug.)
Page Start:: 223
Record Type:: Journal Article
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358. When Sharing Consumption Emotions With Strangers Is More Satisfying Than Sharing Them With Friends. (November 2014)

Authors:: López-López, Inés; Ruiz-de-Maya, Salvador; Warlop, Luk
Journal:: Journal of service research
Issue:: Volume 17:Number 4(2014:Nov.)
Page Start:: 475
Record Type:: Journal Article
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359. When the Aims and the Ends of Health Care Misalign. (February 2022)

Authors:: Berry, Leonard L.; Attai, Deanna J.; Scammon, Debra L.; Awdish, Rana Lee Adawi
Other Names:: Blocker Christopher P. guest-editor.; Davis Brennan guest-editor.; Anderson Laurel guest-editor.
Journal:: Journal of service research
Issue:: Volume 25:Number 1(2022)
Page Start:: 160
Record Type:: Journal Article
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360. When the Recipe Is More Important Than the Ingredients: A Qualitative Comparative Analysis (QCA) of Service Innovation Configurations. (May 2014)

Authors:: Ordanini, Andrea; Parasuraman, A.; Rubera, Gaia
Journal:: Journal of service research
Issue:: Volume 17:Number 2(2014:May)
Page Start:: 134
Record Type:: Journal Article
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