1. Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes. Continual Performance Improvement (CPI) of ITES-BPO Part 8, (17th January 2023) Authors: British Standards Institution, Record Type: Book Extent: 1 online resource (36 pages) View Content: Available online (eLD content is only available in our Reading Rooms) ↗