1. Bullying and harassment in the workplace : theory, research and practice /: theory, research and practice. (2020) Editors: Einarsen, Ståle; Hoel, Helge; Zapf, Dieter; Cooper, Cary L Record Type: Book Extent: 1 online resource, illustrations (black and white) View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Conflict management and age in service professions. Issue 3 (11th July 2016) Authors: Beitler, Lena Aline; Machowski, Sabine; Johnson, Sheena; Zapf, Dieter Journal: International journal of conflict management Issue: Volume 27:Issue 3(2016) Page Start: 302 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
3. Effectiveness and user acceptance of infotainment-lockouts: A driving simulator study. (January 2019) Authors: Jung, Tirza; Kaß, Christina; Zapf, Dieter; Hecht, Heiko Journal: Transportation research Issue: Volume 60(2019) Page Start: 643 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
4. Emotion work as a source of employee well- and ill-being: the moderating role of service interaction type. Issue 6 (2nd November 2021) Authors: Kern, Marcel; Trumpold, Kai; Zapf, Dieter Journal: European journal of work and organizational psychology Issue: Volume 30:Issue 6(2021) Page Start: 850 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
5. Interpersonal conflict at work: Age and emotional competence differences in conflict management. (November 2018) Authors: Beitler, Lena A.; Scherer, Sonja; Zapf, Dieter Journal: Organizational psychology review Issue: Volume 8:Number 4(2018:Nov.) Page Start: 195 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
6. Multilevel emotional exhaustion: psychosocial safety climate and workplace bullying as higher level contextual and individual explanatory factors. Issue 5 (3rd September 2021) Authors: Escartín, Jordi; Dollard, Maureen; Zapf, Dieter; Kozlowski, Steve W. J. Journal: European journal of work and organizational psychology Issue: Volume 30:Issue 5(2021) Page Start: 742 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
7. So what really is user experience? An experimental study of user needs and emotional responses as underlying constructs. Issue 12 (2nd December 2017) Authors: Jung, Tirza; Kaß, Christina; Schramm, Thomas; Zapf, Dieter Journal: Ergonomics Issue: Volume 60:Issue 12(2017) Page Start: 1601 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
8. Task‐Relationship‐Self: A Framework for Understanding Service Encounter Behaviors. Issue 6 (23rd April 2013) Authors: Bradley, Graham L.; Sparks, Beverley A.; Zapf, Dieter; McColl‐Kennedy, Janet R.; Jimmieson, Nerina L. Journal: Psychology & marketing Issue: Volume 30:Issue 6(2013) Page Start: 512 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
9. Towards a conceptual and empirical differentiation between workplace bullying and interpersonal conflict. Issue 6 (2nd November 2017) Authors: Baillien, Elfi; Escartín, Jordi; Gross, Claudia; Zapf, Dieter Journal: European journal of work and organizational psychology Issue: Volume 26:Issue 6(2017) Page Start: 870 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗