1. Enterprise feedback management (EFM): what lies beyond the hype?. (28th July 2020) Authors: Aksoy, Lerzan; Benoit, Sabine; Joag, Shreekant G.; Kandampully, Jay; Keiningham, Timothy Lee; Yan, An L. Journal: Journal of service management Issue: Volume 32:Number 1(2021) Page Start: 53 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗