Author/Creator: Widdershoven, Svenja - British Library Electronic Legal Deposit Catalogue-Journal Issues and Articles Search Results

Author/Creator Widdershoven, Svenja

1. It's part of the job: How webcare agents regulate their emotions during service interactions on Facebook and Twitter. (June 2021)

Authors:: Widdershoven, Svenja; Pluymaekers, Mark; Bloemer, Josée M.M.
Journal:: Discourse, context & media
Issue:: Volume 41(2021)
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Record Type:: Journal Article
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