1. A Multi‐Layer Dynamic Model for Customer Experience Analytics. (March 2014) Authors: Chen, Sining; Kam Ho, Tin; Vyas, Avinash; Cao, Jin; Spiess, Jeffrey; Kam Ho, Tin; Jacquet, Phillipe Journal: Bell Labs technical journal Issue: Volume 18:Number 4(2014:Mar.) Page Start: 19 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗