1. Improving customer experience through accurate demand forecasting. (3rd December 2008) Authors: Owusu, Gilbert; Shah, Mitul; Voudouris, Christos Journal: International journal of services operations and informatics Issue: Volume 4:Number 1(2009) Page Start: 16 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗