1. Cross-national differences in complaint behavior: cultural or situational?. Issue 7 (29th November 2018) Authors: Blodgett, Jeffrey G.; Bakir, Aysen; Mattila, Anna S.; Trujillo, Andrea; Quintanilla, Claudia; Elmadağ, A. Banu Journal: Journal of services marketing Issue: Volume 32:Issue 7(2018) Page Start: 913 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
2. Cross-national differences in complaint behavior: cultural or situational?. Issue 7 (8th October 2018) Authors: Blodgett, Jeffrey G.; Bakir, Aysen; Mattila, Anna S.; Trujillo, Andrea; Quintanilla, Claudia; Elmadağ, A. Banu Journal: Journal of services marketing Issue: Volume 32:Issue 7(2018) Page Start: 913 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
3. Dengue virus serological prevalence and seroconversion rates in children and adults in Medellin, Colombia: implications for vaccine introduction. (May 2017) Authors: Carabali, Mabel; Lim, Jacqueline Kyungah; Velez, Diana Carolina; Trujillo, Andrea; Egurrola, Jorge; Lee, Kang Sung; Kaufman, Jay S.; DaSilva, Luiz Jacinto; Velez, Ivan Dario; Osorio, Jorge E. Journal: International journal of infectious diseases Issue: Volume 58(2017:May) Page Start: 27 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
4. Determinants of the service quality in restaurants: a qualitative analysis. Issue 3 (2nd December 2009) Authors: Trujillo, Andrea; Vera, Jorge Journal: International journal of leisure and tourism marketing Issue: Volume 1:Issue 3(2010) Page Start: 271 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗
5. Loyalty and occasion of consumption: an empirical analysis. Issue 1 (3rd December 2010) Authors: Trujillo, Andrea; Vera, Jorge Journal: International journal of leisure and tourism marketing Issue: Volume 2:Issue 1(2011) Page Start: 56 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗