Author/Creator: Totzek, Dirk - British Library Electronic Legal Deposit Catalogue-Journal Issues and Articles Search Results

Author/Creator Totzek, Dirk

1. How Customer Satisfaction Affects Employee Satisfaction and Retention in a Professional Services Context. (November 2013)

Authors:: Frey, Regina-Viola; Bayón, Tomás; Totzek, Dirk
Journal:: Journal of service research
Issue:: Volume 16:Number 4(2013)
Page Start:: 503
Record Type:: Journal Article
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2. How price fairness and fit affect customer tariff evaluations. (13th July 2018)

Authors:: Leinsle, Philipp; Totzek, Dirk; Schumann, Jan Hendrik
Journal:: Journal of service management
Issue:: Volume 29:Number 4(2018)
Page Start:: 735
Record Type:: Journal Article
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3. How price fairness and fit affect customer tariff evaluations. (2nd July 2018)

Authors:: Leinsle, Philipp; Totzek, Dirk; Schumann, Jan Hendrik
Journal:: Journal of service management
Issue:: Volume 29:Number 4(2018)
Page Start:: 735
Record Type:: Journal Article
View Content:: Available online (eLD content is only available in our Reading Rooms) ↗

4. Many a little makes a mickle: Why do consumers negatively react to sequential price disclosure?. Issue 1 (23rd October 2020)

Authors:: Totzek, Dirk; Jurgensen, Gabriel
Journal:: Psychology & marketing
Issue:: Volume 38:Issue 1(2021)
Page Start:: 113
Record Type:: Journal Article
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5. Organizing and Implementing Export Pricing: Performance Effects and Moderating Factors. Issue 1 (March 2019)

Authors:: Hofer, Katharina Maria; Niehoff-Hoeckner, Lisa Maria; Totzek, Dirk
Journal:: Journal of international marketing
Issue:: Volume 27:Issue 1(2019)
Page Start:: 74
Record Type:: Journal Article
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6. The Impact of Endogenous Motivations on Adoption of IT-Enabled Services: The Case of Transformative Services in the Energy Sector. (August 2013)

Authors:: Wunderlich, Philipp; Kranz, Johann; Totzek, Dirk; Veit, Daniel; Picot, Arnold
Other Names:: Huang Ming-Hui guest-editor.; Rust Roland T. guest-editor.
Journal:: Journal of service research
Issue:: Volume 16:Number 3(2013)
Page Start:: 356
Record Type:: Journal Article
View Content:: Available online (eLD content is only available in our Reading Rooms) ↗