1. Assessing the Service Quality Attributes Affecting the Satisfaction of the Northern Railway Passengers: An Empirical Study. Issue 1 (June 2020) Authors: 'Ranjan', Rajeev Kumar; Thapar, Nitin; Siddiqui, Shoaib Alam; Painoli, Arun Kant Journal: Journal of new business ventures Issue: Volume 1:Issue 1/2(2020) Page Start: 110 Record Type: Journal Article View Content: Available online (eLD content is only available in our Reading Rooms) ↗